Refund policy
Due to the custom nature of our products and strict hygienic regulations surrounding hair and wig items, all sales are final. We do not offer refunds, returns, or exchanges for buyer's remorse, incorrect color selection, or a change of mind.
Exceptions for Defects or Merchant Errors:
We maintain a strict quality assurance process. However, if your order arrives defective or we shipped the incorrect style/length, we will correct it immediately at no cost to you.
- Eligibility Requirements:
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The issue must be reported to our support team within 48 hours of delivery tracking timestamp.
- The unit must be in its original, unaltered condition (unworn, lace uncut, unbrushed, and heat/chemical products unapplied). Items that have been altered or worn cannot be accepted under any circumstances.
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How to Initiate a Claim:
- Contact us at info@k-collectionwigs.com within the 48-hour window.
- Include your Order Number and attach clear, high-resolution photographs of the alleged defect or the incorrect item received.
- Once verified by our team, we will arrange a priority courier collection of the original item and promptly arrange a replacement or issue a full refund via your original payment method (including PayJustNow)